Frequently Asked Questions
Fees & Rebates
What are the standard fees?
The Mind Body Practice offers fee that are significantly below the recommended rate by the Australian Psychological Society. We also offer limited number of bulk billing appointments. Please call or email us for more information.
What rebates are available?
If you have been referred by a GP, Psychiatrist or Paediatrican for psychological treatment under the Mental Health Care Plan, you are eligible for the Medicare rebate. You can claim up to 10 sessions per calendar year.
If you have been referred for treatment of an Eating Disorder, you may be able to claim up to 40 sessions per year. Please
call the practice to find out more.
If you have been referred by your doctor under the Chronic Disease Management initiative, your are eligible for five sessions per calendar year. Please note that this includes five visits with across all your allied health practitioners.
With you private health insurance, you may be eligiable for rebates. Please contact your insurance company for more information.
What is the cancellation & rescheduling policy?
If you need to cancel or reschedule your appointment, please email or call with at least 24 hours notice, otherwise you will be charged the full cost of the session. Please note that the Medicare rebate is not available for cancellation fees.
What is your late arrival policy?
The practice is committed to starting every session on time, so please understand that every session will need to end at the scheduled time to ensure that no clients are left waiting. Please arrive on time to ensure that you are able to maximise your allocated time.
Are consession rates available?
The Mind Body Practice does offer consession rates.
The concession rate is available to those holding full-time student cards, Health Care Cards, Pensioner Concession Cards, and those on Family Tax Benefits A or B. A copy of the documentation is required at the time of booking and reduced rate appointments are only available on weekdays between 9AM to 3PM.
If you require a concession rate due to your unique circumstances, please contact us on
8091 7867 to allow us to find the most helpful solution for you.
How many sessions will I need?
Each individual is different and will require a individualised approach to treatment. This will be discussed at your first session. Please contact the practice to discuss your needs in detail.
What do I need to bring to my first appointment?
If you have been referred to the practice under the Mental Health Care Plan by a GP, Psychiatrist, it is important that you bring this along to your first session to claim the Medicare rebate.
Prior to your first appointment, the practice will have sent you an information packet with questionnaires which provides more information about the services. You can bring these along to your appointment.
What should I expect at my first appointment?
The first session is a important for us to get to know one another. It is essential that you feel comfortable and clear about what treatment involves. Your rights to confidentiality will be addressed at the outset. After getting to know you outside of the problems, we will then spend most of the session exploring the difficulties and the contexts in which they arise. As we go, I will help us to develop a clear understanding of how the difficulties came to be and what might be maintaining them. Based on our working understanding, we will develop a plan for how to create change in your life and, if you would like to proceed, set up the next appointment.
Is psychological therapy confidential?
All personal information gathered by the Clinical Psychologist during the provision of the psychological service will remain confidential. However, there are three situations where confidentially may be required to be breached.
The first situation is if your Psychologist is worried that not disclosing information to the appropriate persons or services may place yourself or others at risk of harm.
The second situation is if the Psychologist is worried about the safety of children or young people, this information will also need to be reported to the relevant authority. Psychologists are legally mandated to report any young children being in harms way to ensure that our children and young people are always protected.
The third situation is where the files may be subpoenaed by a court of law. If this is a concern for you, please discuss this with your Psychologist prior to the start of treatment.
Outside of these situations, your Psychologist is unable to disclose any personal information to any other persons or organisations without your prior written consent.
If you would like your Psychologist to work closely with your other health professionals, such as your doctor or dietician, please provide your Psychologist with written permission. You can do this through the Consent Form you receive before your first session.
Your right to confidentiality will covered in your first session. We encourage you to raise any concerns about your privacy to ensure that you are comfortable and feel safe in therapy.
How long does a therapy session last?
Each session lasts for 50 minutes, with 10 minutes following the session being used by the Psychologist to complete notes. This allows your Psychologist to dedicate one hour per visit to your treatment.
Sessions are typically 50 minutes in duration as it is helpful to create a frame around the therapeutic relationship. The 50-minutes provides a structure that can be helpful in ensuring that there is enough time to unpack difficult thoughts, feelings and memories with a manageable end time to ensure that there is containment without therapy becoming overwhelming.
Furthermore, The Mind Body Practice offers treatments that have been shown to be effective and backed by research. The majority of these treatments tend to be backed by studies which deliver treatments in 50-minute sessions. The Mind Body Practice remains consistent with the research.
In some cases, such as in Family Based Therapy for Eating Disorders, sessions may be increased to 80 minutes. This is to make sure that there is sufficient time allocated to complete the necessary components of treatment. In these circumstances, your Psychologist will discuss this with you in detail.
Do I need a referral to book an appointment?
You do not need a referral to make an appointment. Simply call us on 8091 7867 to start treatment.
Can I make an appointment for my child?
To book your child's appointment, simply choose a date and time that works for you through our
Bookings page and your time will confirmed.
Alternatively, you can call the practice on
8091 7867 or us email at
Can I make an appointment for my partner or family member?
Starting treatment can be a daunting process and we appreciate how much you want to help your partner or family member in the process. However, due to each adult's right to privacy and confidentiality, we are not able coordinate appointment times with anyone without the client's written consent.
Moreover, it is important that for therapy to be effective, the person seeking treatment is on-board and willing to create change. One part of this process is being an active member in developing and maintaining the therapeutic relationship, which starts from the first appointment. This is why we strongly recommend that the adult requiring treatment contact the practice directly to organise their appointments..
If you are concerned that your partner or family member requires treatment but may not be willing to see a Psychologist, we recommend that you discuss your concerns with your family doctor. Alternatively, you can contact mental health services that are most relevant to your situation for more information and support. The names and contact details of these services are available on our
How do get there on public transport?
If you are arriving by train, alight at Parramatta Station. The practice is five minute walk.
If you are arriving by bus, alight at the Parramatta Station Bus Interchange. The practice is less than a five minute walk.
Where are the nearest parking options?
Free parking for three hours is available at Westfields Parramatta can be accessed via:
- Airds Street
- Campbell Street
The practice is a five minute walk from the Westfields.
The nearest parking station is:
City Centre Car Park
71 George Street, Parramatta
The cost of parking here is $3 for one hour and $6 for two hours. The practice is a three minute walk from the car park.
How accessible is the practice?
The practice is currently located on Level 1 with the only options for access being up approximately a 20 step staircase.
For after-hours and weekend appointments, the front glass door will be locked. As I may be in a prior appointment, I will only be able to open the front door up to 10 minutes prior to your appointment starting. If you are running late, please wait at the glass door and I will ensure that I open it as soon as possible.
What are your opening hours?
The practice reception is open from 9AM to 5PM on Mondays to Fridays. Appointments with our Psychologist are currently available on Wednesdays and Saturdays. You can book the next available appointment through our Bookings page or call us on 8091 7867.
What is a Psychologist and what do they do?
A Psychologist is a trained mental health professional that uses 'talking therapies' to help those seeking support to manage their difficulties. That is, Psychologists work to understand what issues you are currently facing, help you develop an understanding of how the problems maybe continuing and help you gain skills in creating meaningful change in your life.
How is a Psychologist different from a Psychiatrist or a Counsellor?
There are many similarities between Psychiatrists, Psychologists and Counsellors. All three professions specialise in helping people struggling with difficulties in their life. However, there are some key differences which can help you decide who would be the best support for you.
A Psychiatrist is medically trained doctor that has specialised in mental health. Psychiatrists are able to prescribe medications such as anti-depressants to help improve symptoms. Psychiatrist are also able to admit patients to mental health units in hospitals As such, Psychiatrists typically tend to work with those with severe mental health difficulties for whom medication is an important part of treatment.
A Psychologist is typically trained through an undergraduate bachelors degree with honours and at least two years post-graduate training in helping people struggling with difficult thoughts, feelings and behaviours through talking therapy.
A Clinical Psychologist is a Psychologist with specialist training that allows them to call themselves 'Clinical Psychologist'. That is, a Clinical Psychologist has specialist skills in the treatment and assessment of mental health disorders. This is typically achieved through a two-year Masters or three-year Doctorate level training in assessment and treatment of mental health illnesses through talking therapies.
All types of Psychologist and Psychiatrists are legally required to be registered with the Australian Health Practitioner Regulation Authority (AHPRA). To keep your registration current, all Psychologists and Psychiatrists are required to engage in training and education to ensure that they continue to provide a high standard to assessment and treatment to patients.
Whilst 'Psychiatrist', 'Psychologist' and 'Clinical Psychologist' are protected terms, the title 'Counsellor' is not. That means that Counsellors are not able to register themselves with AHPRA. As such, there is no standard in terms of training received by Counsellors and no requirement to continue their education and training to ensure they remain up to date with the latest treatments.
The Mind Body Practice offers specialist Clinical Psychology treatment only.
How do I know if psychological therapy is for me?
Psychological therapy is helpful for those who are currently feeling like they are not living their best life. This could include difficulties with low mood, feeling stressed and anxious, or having trouble with relationships at work or home.
If you are not sure if psychological therapy is helpful to you, book in a 15-minute free consultation with our Psychologist to discuss your specific situation. Simply complete the
contact form and we will get back to you by the next business day.
What kind of therapy modalities do you use?
The Mind Body Practice is able to offer the following treatment modalities:
- Cognitive Behavioural Therapy (CBT)
- Dialectical Behaviour Therapy (DBT)
- Schema Therapy
- Systemic Family Therapy
- Enhanced Cognitive Behavioural Therapy for Eating Disorders (CBT-E)
- Maudsley Family Based Therapy (FBT)
contact The Mind Body Practice to discuss you needs in detail.
Do you provide psychologial evauations and reports?
Your first appointment with Dr Shilpa Madiwale is an assessment. An Assessment Summary report is written, and with your written consent, it can be sent to your referring doctor.
However, The Mind Body Practice does not provide psychological evaluations and reports for medico-legal purposes. This includes reports for courts and funding applications.
How can I find out more about your services?
To find out more out our services, simply call us on 8091 7867 or email us at email@example.com. If you send through an enquiry through our Contact page, we will get back to you by the next business day.