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  • How do I book my first appointment?
    Simply call the practice on (02) 8091 7867 or email us at and a member of our Admin Team can help with booking your first appointment.
  • Do I need a referral to book an appointment?
    You do not need a referral to make an appointment. Should you wish to access Medicare rebates, a valid referral letter is then required. You can visit your GP, psychiatrist or paediatrician to obtain a referral letter to see a Psychologist or Dietitian. Simply call us on 8091 7867 to start treatment.
  • Can I make an appointment for my child?
    Yes, the process for making an appointment for your child is the same as making an appointment for yourself. To book your child's appointment, simply call the practice on 8091 7867 or email us at
  • Can I make an appointment for my partner or family member?
    Starting treatment can be a daunting process and we appreciate how much you want to help your partner or family member in the process. However, due to each adult's right to privacy and confidentiality, we are not able coordinate appointment times or confirm bookings without written or verbal consent from the intended person who would be engaging in treatment. Moreover, it is important that for therapy to be effective, the person seeking treatment is on-board and willing to create change. One part of this process is being an active member in developing and maintaining the therapeutic relationship, which starts from the first appointment. This is why we strongly recommend that the adult requiring treatment contact the practice directly to organise their appointments. If you are concerned that your partner or family member requires treatment but may not be willing to see a Psychologist, we recommend that you discuss your concerns with your family doctor. Alternatively, you can contact mental health services that are most relevant to your situation for more information and support. The names and contact details of these services are available on our Resources page.
  • What do I need to bring to my first appointment?
    Prior to your first appointment, a member of the Admin Team will have sent across consent forms and health questionnaires via email to you. If these forms are not completed and submitted online prior to your appointment date, you will need to complete these in-person. If you have a referral from a health practitioner (e.g. your GP, Psychiatrist or Paediatrician), it is important that this is provided to the practice to claim the Medicare rebate. Please note that we require ALL the pages, front and back. You can either attach the referral letter as a scanned PDF or as photos to an email and send it to us. Alternatively, you can get your GP practice to fax a copy directly to us. Our email address is and our fax number is (02) 8088 1014. Most importantly, the referral letter must clearly indicate the following information in order to considered as a valid per Medicare standards: the full name, date of birth and home address of the patient the patient's symptoms or diagnosis a list of any current medications of the patient the referral type (i.e. Mental Health Care Plan aka MHCP or other referral scheme) the number of sessions the patient is being referred for (i.e. the 'course of treatment') the full name, signature and Medicare provider number of the referring doctor the date the referral was written up In the event any of the above information is missing, incorrect or unclear, we will advise you on what the next steps are and whether any action is required on your end. If we do not receive your referral letter prior to (or even on the day of) your first appointment, this may result in a delay with receiving your Medicare rebate or receiving a rebate at all, pending the validity of the referral.
  • What should I expect at my first appointment?
    The first session is important for us to get to know one another. It is essential that you feel comfortable and clear about what treatment involves. Your rights to confidentiality will be addressed at the outset. After getting to know you outside of the problems, your clinician will then spend most of the session exploring the difficulties and the contexts in which they arise. As we go, your clinician will help you to develop a clear understanding of how the difficulties came to be and what might be maintaining them. Based on our working understanding, we will develop a plan for how to create change in your life and, if you would like to proceed, set up the next appointments.
  • Is psychological therapy confidential?
    All personal information gathered by your Psychologist during the provision of the psychological service will remain confidential. However, there are three situations where confidentially may be required to be breached. The first situation is if your Psychologist is worried that not disclosing information to the appropriate persons or services may place yourself or others at risk of harm. The second situation is if the Psychologist is worried about the safety of children or young people, this information will also need to be reported to the relevant authority. Psychologists are legally mandated to report any young children being in harms way to ensure that our children and young people are always protected. The third situation is where clinical files may be subpoenaed by a court of law. If this is a concern for you, please discuss this with your Psychologist prior to the start of treatment. Outside of these situations, your Psychologist is unable to disclose any personal information to any other persons or organisations without your prior written consent. If you would like your Psychologist to work closely with your other health professionals, such as your doctor or dietitian, please provide your Psychologist with written permission. You can nominate these professionals through the Consent to Release Information section of the Consent Form you would have received via email before your first session. Your right to confidentiality will be addressed at the start of your first session. We encourage you to raise any concerns about your privacy to ensure that you are comfortable and feel safe in therapy.
  • How long does a therapy session last?
    Each session lasts for 50 minutes, with 10 minutes following the session being used by the Clinician to complete notes. This allows your Clinician to dedicate one hour per visit to your treatment. Sessions are typically 50 minutes in duration as it is helpful to create a frame around the therapeutic relationship. The 50 minutes provides a structure that can be helpful in ensuring that there is enough time to unpack difficult thoughts, feelings and memories with a manageable end time to ensure that there is containment without therapy becoming overwhelming. Furthermore, The Mind Body Practice offers treatments that have been shown to be effective and backed by research. The majority of these treatments tend to be backed by studies which deliver treatments in 50-minute sessions. The Mind Body Practice remains consistent with the research. In some cases, such as in Family Based Therapy for Eating Disorders, sessions may be increased to 80 minutes. This is to make sure that there is sufficient time allocated to complete the necessary components of treatment. In these circumstances, your Clinician will discuss this with you in detail.
  • How many sessions will I need?
    Every person is different and will require an individualised approach to treatment. This will be discussed at your first session. Please contact the practice to discuss your needs in detail.
  • Do you accept NDIS funding?
    Yes, we accept NDIS funding. However, we only accept plan and self-managed funding, and not NDIA funding directly.
  • What are the standard fees?
    The Mind Body Practice offers fees that are significantly below the recommended rate by the Australian Psychological Society (APS). We do not offer bulk billing appointments. Please call or email us for more information.
  • What rebates are available?
    If you have been referred by a GP, Psychiatrist or Paediatrican for psychological treatment under the Mental Health Care Plan, you are eligible for the Medicare rebate. You can claim up to 10 sessions per calendar year. If you have been referred for treatment of an Eating Disorder, you may be able to claim up to 40 sessions per year. Please call the practice to find out more. If you have been referred by your doctor under the Chronic Disease Management initiative, your are eligible for 5 sessions per calendar year. Please note that this is 5 sessions across all your allied health practitioners. If you have private health insurance, you may be eligible for rebates from your insurance provider. As each individual's health insurance provider and level of insurance coverage can differ, please contact your insurance company directly for more information or to get a quote on rebate amounts for psychological services.
  • Do you have a Cancellation and/or Rescheduling Policy?
    Yes; our Cancellation Policy is simply that if for any reason you are no longer able to attend your appointment or need to make a change to your appointment, we require a minimum of 24 hours notice by way of email, phone call or voicemail in the event you are contacting the practice outside of business hours. Without 24 hours notice, a cancellation fee will be charged and it will be the full cost of the session. Please note that the Medicare rebate is not available for cancellation fees.
  • What is your late arrival policy?
    The practice is committed to starting every session on time, so please understand that every session will need to end at the scheduled time to ensure that no patients are left waiting. Please arrive on time to ensure that you are able to maximise your allocated time.
  • Are consession rates available?
    Concession rates are offered on a case-by-case basis at the discretion of your Psychologist. If you require a concession rate due to your circumstances, please contact us on 8091 7867 to allow us to find the most helpful solution for you.
  • Do you offer bulk billing/bulk billed appointments?
    As policy, The Mind Body Practice does not offer bulk billed services. You can read our post below which explains why:
  • What are your opening hours?
    The practice reception is open from: - Mondays 10AM to 8PM - Tuesdays 10AM to 7PM - Wednesdays 12PM to 8PM - Thursdays 10AM to 8PM - Fridays 10AM to 7PM Appointments with our Psychologists are currently available from Monday to Saturday. You can book the next available appointment by calling us on 8091 7867.
  • Where is the practice located?
    The practice is located at Suite 5, Level 1, 154 Marsden Street, Parramatta NSW 2150. The entry to the practice is through the glass doors next to the café, as shown in the image below, and the closest intersection is George Street and Marsden Street.
  • How do I get there on public transport?
    If you are arriving by train or bus, alight at Parramatta Station/Parramatta Station Bus Interchange. The practice is a 7 minute walk via Centenary Square.
  • Where are the nearest parking options?
    The nearest parking options are: Westfields Parramatta Entrance on Aird Street, Campbell Street and Marsden Street Directions The first 2 hours of parking are free (4 hours free with the Westfield Plus app, available for free to download on Android/Apple App Store). The practice is a ten minute walk from the Westfields. City Centre Car Park 71 George Street, Parramatta The cost of parking here is $3 for one hour and $6 for two hours. The practice is a five minute walk from the car park. Please note: City Centre Car Park is closing from 30th September 2021.
  • How accessible is the practice?
    The practice is currently located on Level 1 with lift access. Accessible toilets are located on the Ground Floor. For after-hours and weekend appointments, the front glass door may be locked. Upon arrival at your appointment time, please call us on 8091 7867 and a member of our Admin Team will come down to open the glass door.
  • What are your opening hours?
    The practice reception is open from: - Mondays 10AM to 8PM - Tuesdays 10AM to 7PM - Wednesdays 12PM to 8PM - Thursdays 10AM to 8PM - Fridays 10AM to 7PM Appointments with our Psychologists are currently available from Monday to Saturday. You can book the next available appointment by calling us on 8091 7867.
  • Where is the practice located?
    The practice is located at Suite 314, Level 3, 29-31 Lexington Drive, Bella Vista NSW 2153. The entry to the building is through the glass doors on Lexington Drive, as shown in the image below. There are lifts to the right once you've entered the building and our practice is up on Level 3. Once on Level 3, exit the lift and walk down the corridor on the left. The practice will be the second set of doors on the left.
  • How do I get there on public transport?
    If you are arriving via public transport, alight at Bella Vista Metro Station. The practice is a 5 minute walk via Lexington Drive. Alternatively, you can take the 745 bus and alight before Celebration Drive or Meridian Place as these stops are located less than a minute walk from the practice.
  • Where are the nearest parking options?
    There is 4P street parking along Lexington Drive and Meridian Place. There are also two car parks less than 3 minutes walk from the practice. If you've turned onto Lexington Drive from Celebration Drive, you can turn right at the first roundabout and park in the shared/above ground parking lot (you should see signage for 24 Lexington Drive as you drive up the ramp to the parking area). Alternatively, you can turn left at the first roundabout onto Meridian Place and turn left onto the first driveway. There should be parking in front of the Gloria Jeans' and Frango's Charcoal Chicken shop.
  • How accessible is the practice?
    The practice is currently located on Level 3 with lift access. Accessible toilets are located on the same floor. For after-hours and weekend appointments, the front glass door may be locked. Upon arrival, please ring 314 on the intercom system and we will unlock the door for you.
  • What is a Psychologist and what do they do?
    A Psychologist is a trained mental health professional that uses 'talking therapies' to help those seeking support to manage their difficulties. That is, Psychologists work to understand what issues you are currently facing, help you develop an understanding of how the problems may be continuing and help you gain skills in creating meaningful changes in your life.
  • How is a Psychologist different from a Psychiatrist or a Counsellor?
    There are many similarities between Psychiatrists, Psychologists and Counsellors. All three professions specialise in helping people struggling with difficulties in their life. However, there are some key differences which can help you decide who would be the best support for you. A Psychiatrist is medically trained doctor that has specialised in mental health. Psychiatrists are able to prescribe medications such as anti-depressants to help improve symptoms. Psychiatrists are also able to admit patients to mental health units in hospitals. As such, Psychiatrists typically tend to work with people who have more severe mental health difficulties for whom medication is an important part of treatment. A Psychologist is typically trained through an undergraduate bachelors degree with honours and at least two years of post-graduate training in helping people struggling with difficult thoughts, feelings and behaviours through talking therapy. A Clinical Psychologist is a Psychologist with specialist training that allows them to call themselves 'Clinical Psychologist'. That is, a Clinical Psychologist has specialist skills in the treatment and assessment of mental health disorders. This is typically achieved through a two-year Masters or three-year Doctorate level training in assessment and treatment of mental health illnesses through talking therapies. All types of Psychologist and Psychiatrists are legally required to be registered with the Australian Health Practitioner Regulation Authority (AHPRA). To keep your registration current, all Psychologists and Psychiatrists are required to engage in training and education to ensure that they continue to provide a high standard to the treatment and assessment of patients. Whilst 'Psychiatrist', 'Psychologist' and 'Clinical Psychologist' are protected terms, the title 'Counsellor' is not. This means that Counsellors are not able to register themselves with AHPRA. As such, there is no standard in terms of training received by Counsellors and no requirement to continue their education and training to ensure they remain up to date with the latest treatments. The Mind Body Practice offers specialist Psychology & Clinical Psychology treatment only.
  • How do I know if psychological therapy is for me?
    Psychological therapy is helpful for those who are currently feeling like they are not living their best life. This could include difficulties with low mood, feeling stressed and anxious, or having trouble with relationships at work or home. If you are not sure if psychological therapy is helpful to you, book in a 10-minute complimentary consultation with one of our Psychologists to discuss your specific situation. Simply complete the contact form and a member of our Admin Team will get back to you in 1-2 business days.
  • What kind of therapy modalities do you use?
    The Mind Body Practice is able to offer the following treatment modalities: - Cognitive Behavioural Therapy (CBT) - Dialectical Behaviour Therapy (DBT) - Schema Therapy - Systemic Family Therapy - Enhanced Cognitive Behavioural Therapy for Eating Disorders (CBT-E) - Maudsley Family Based Therapy (FBT) - Eye Movement Desensitisation and Reprocessing (EMDR) Please contact The Mind Body Practice to discuss your needs in detail.
  • Do you provide psychological evaluations and reports for court related purposes?
    The Mind Body Practice does not provide psychological evaluations and reports for medico-legal purposes. This includes reports for courts and funding applications.
  • How can I find out more about your services?
    To find out more about our services, simply call us on 8091 7867 or email us at If you send through an enquiry through our Contact page, a member of our Admin Team will get back to you in 1-2 business days and help direct your enquiry.
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